FAQ

Here you can find some information about our Online-Store. If you have any problems, please do not hesitate to contact us.

How to Order

To order a product please first select the size and then press the "add to basket" button. Now you can continue your purchase and get back later by pressing the button "shopping basket" on the right side at the top bar.
In the shopping basket you can proceed with the purchase by pressing "order".

Terms of Payment

We accept MasterCard, Visa, AMEX and Prepayment.

Bank: Commerzbank Düsseldorf
Account Nr: 0247561300
Bank Code: 30080000
SWIFT/BIC: DRES DE FF 300
IBAN: DE15300800000247561300

Your credit card data will not be saved by Jades24 and will immediately be deleted after usage. We will only charge your credit card when we send out the merchandise.

Data Privacy

Jades24 guarantees that the data will not be forwarded to any outside companies or persons. We will only give out your private information to the company in charge of shipment if necessary to successfully complete the transaction. Our data security policy is in accordance with the provisions of the German Federal Data Protection Act ("BDSG") as well as the German Act for Telemedia Services ("TMG")

Further information regarding data privacy can be found under our General Terms and conditions and under Data Privacy.

Return Policy

You may return items within 14 days without any reason. Here you have the choice between a change in size or money refund. Further information regarding return policy can be found under our General Terms and conditions and under Return Policy.

Security

We save the transmission of the data with a secure SSL-connection. SSL (Secure Socket Layer) is a security technology, which assures that all personal data, incl. credit card information, will securely be transferred via internet. The data will be encoded and only readable for the payment system.

Used encoding protocol: SSL
Key length: RSA 1024 bit/128 bit