General Terms & Conditions

The following general terms and conditions apply exclusively to all off-premises contracts agreed upon between Jades24 GmbH and our customers. We will not abide by any standard terms and conditions of the customer.

1. CONTRACTING PARTIES
Your contractual partner is:

Jades24 GmbH
Großenbaumer Weg 11
40472 Düsseldorf
Germany
VAT ID No.: DE255350756
_________________________
Bank: Commerzbank Düsseldorf
IBAN: DE15300800000247561300
SWIFT/BIC: DRES DE FF 300


2. CONCLUSION OF CONTRACT
2.1 Upon completion of the order form, which is available at www.jades24.com, and by sending the order form to us you make a binding offer (the “Offer”) to us, which we accept upon delivery of the goods. Any confirmation of the Offer or other correspondence by us sent to you subsequent to your Offer is not deemed an acceptance of the Offer.

2.2 The specific text of your order cannot be stored by us and is no longer available subsequent to completion of the order process (i.e. delivery of the goods to you). Therefore, we kindly ask you to save all notices sent by us and keep a copy with due care. Upon dispatch of your order you will have the opportunity to print your order data.

2.3 The goods sold by us are exclusively sought-after trendy products. Therefore, we may only have very few items in stock for some of the products offered or these items may not be available in all sizes. In case an ordered product becomes no longer available in the volumes required or if the delivery will be considerably delayed, we will inform you as soon as possible, at the latest within 30 days after receipt of your order. In this event you will not have a right to request delivery.



3 Statutory right of revocation regarding contracts with consumers
Statutory Right of Revocation
You have the right to withdraw from an off-premises contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods respectively on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good respectively the last lot or piece.
To exercise the right of withdrawal, you must inform us (Jades24 GmbH, Großenbaumer Weg 11, 40472 Düsseldorf, Telephone: 0211 – 86 29 36 0 Fax: 0211 - 86 29 36 29, E-Mail: Retour24@jades-fashion.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.



Consequences of Revocation
If you withdraw from a contract concluded outside of our premises, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
We are bearing the costs of returning the goods.
If, in an off-premises contract, the goods, by their nature, cannot normally be returned by post and have been delivered to the consumer’s home at the time of the conclusion of the contract, we will collect the goods at our own expense.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


4. RETENTION OF TITLE
4.1 All goods remain our property until full payment has been received.

4.2 Retention of Title when buying by purchase on account via Billpay
(1) For consumers we reserve the ownership of underlying purchased item till full payment of the bill. If you are an entrepreneur exercising your business activity or self-employed, a legal individual under public law or public sector fund, we retain the ownership of underlying purchased item till consolidation of all outstanding claims from the business transactions with the customer. The relevant security rights can be transferred to third parties.
(2) A right of netting is available for you if your counterclaims are legally established or recognized or accepted from our side. You also have a right of retention only if and when your claim is related to the same contract.
(3) If the customer possesses any default payment obligations towards us, all existing receivables are due immediately.


5. RIGHT TO REFUSE AN ORDER
We may at our discretion decide whether to accept an online order and to what extent. In case of a prepayment, we reserve the right to refuse the online order if payment into our account is not received within 7 days from receipt of the order. In the case we should not fulfil an online order we will inform you immediately.

6. DELIVERY/SHIPPING/RESCISSION/PERIOD OF DELIVERY

Shipping Costs

6.1 See the chart below for shipping destinations and their respective shipping costs.
Please note that only orders which are submitted until 14:00 h can be shipped the same day by express delivery.

6.2 Shipping
Method of payment Delivery method Shipping costs*
Amazon Payments DHL Express National 18,00 €
Amazon Payments DHL Standard national 0,00 €
Credit card DHL Express National 18,00 €
Credit card DHL Standard national 0,00 €
Direct debit (Billpay) DHL Standard national 0,00 €
Invoice (Billpay) DHL Standard national 0,00 €
paid by gift voucher DHL Express National 18,00 €
paid by gift voucher DHL Standard national 0,00 €
Partial Payment (pay in 3, 6 or 12 rates) DHL Standard national 0,00 €
PayPal DHL Express National 18,00 €
PayPal DHL Standard national 0,00 €
sofortüberweisung.de DHL Express National 18,00 €
sofortüberweisung.de DHL Standard national 0,00 €
Wire Transfer DHL Standard national 0,00 €
*incl. VAT
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6.3 If the purchase has been effected with a not specifically earmarked voucher of a certain amount of money, the purchaser will be provided with a voucher of an equal amount of money in case of revocation.


6.4 Shipping to non-EU countries
Please kindly note that taxes and duties are not included in the shipping costs, UPS will charge these costs separately. In case that some or all ordered items are kept we will reimburse the amount of the German VAT for these items on receipt of the custom’s documents.
6.5 Period of delivery
Delivery time 1-3 days.

In case of an order consisting of multiple goods and diverging periods of delivery, we will send the goods in several shipments depending on the availability of the items. Additional shipping costs will not be charged.
In case of advanced payment the period of delivery starts on the day after the payment order has been issued with the transferring credit institute. Regarding other payment methods the period of delivery starts on the day of conclusion of the contract and ends on the last day of the time period. If the last day of the period is a Saturday, Sunday or a public holiday in the country of the delivery destination, the period ends on the following working day


7. PAYMENT
7.1 The purchase price and the shipping fees may be paid by credit card (VISA, MASTERCARD, AMEX), sofortbanking (only with online banking) as well as by prepayment into our bank account, purchase on account (Billpay) and direct debit (Billpay). We reserve the right to refuse certain payment methods.

7.2 You may not offset payments with claims against us unless such claims are undisputed or have been decided by a court with res judicata. You may not retain payments because of counterclaims which are based on other contracts.

7.3 Purchase on Account (Billpay)
In the case of purchase on account the amount invoiced should be transferred to the account of our external partners indicated in the invoice, Billpay GmbH, on calendar day stipulated in the invoice (30 calendar days after invoice day). The purchase on account does not apply to all offers and only used after successful check on creditworthiness performed by Billpay GmbH. In case if after the creditworthiness check of specific order the customer is allowed to use purchase on account form of payment, the payment process will be initiated in cooperation with Billpay GmbH, to whom we transmitted our Invoice claim. In such case the customer can make payments with debt-discharging effect only to the Billpay GmbH. By payment on account via Billpay we are still to be responsible for general customer requests (e. g for goods, delivery time, dispatch), returns, complaints, withdrawal statements and withdrawal submissions or crediting. The General Terms and Conditions of Billpay GmbH apply.

7.4 Direct debit (Billpay)
(a) By direct debit the payment amount will be due for immediate payment by direct debit to current account of indicated credit institute (current account) specified in ordering process via our external partner Billpay GmbH. Herewith you revocably authorize Billpay GmbH to collect payments to be made by you using direct debit from your current account by direct debit. If current account has insufficient funds to cover the direct debit, there is no obligation for the credit institute to honour the payment. Partial payments are not admitted by direct debit.
(b) The direct debit does not apply to all offers and require successful creditworthiness check performed by Billpay GmbH as well as opened in Germany current account. In case if after the creditworthiness check of specific order the customer is allowed to use direct debit form of payment, the payment process will be initiated in cooperation with Billpay GmbH, to whom we transmitted our invoice claim. In such case the customer can make payments with debt-discharging effect only to the Billpay GmbH. By direct debit via Billpay we are still to be responsible for general customer requests (e. g for goods, delivery time, dispatch), returns, complaints, withdrawal statements and withdrawal submissions or crediting. The General Terms and Conditions of Billpay GmbH apply.
(c) With indication of the current account you are confirming that you are entitled to direct debit from your corresponding current account and ensure necessary coverage. Return debits require more effort and are more expensive for us and for Billpay GmbH. In the case of return debit (due to not sufficient coverage of the current account, as a result of close of the current or unauthorized objection of the account holder) you authorize Billpay to submit direct debit for currently due payment obligations once again. In such case, you are obliged to pay a processing fee of EUR 12.00 per return debit. Further claims are reserved. You will have the option to prove that there are less or no costs arised from return debit. Considering the efforts and costs for direct debits and in order to avoid the processing fee we kindly ask you not to reject the direct debit in the event of a cancellation or a withdrawal from the purchase contract, a return or a complaint. In such case, after our approval cancellation of payment by repayment of corresponding amount or by credit will follow.

7.5 Purchase on Account (Billpay) - Austria
In the case of purchase on account the amount invoiced should be transferred to the account indicated in invoice on calendar day stipulated in the invoice (20 or 30 calendar days after invoice day). The purchase on account does not apply to all offers and require successful creditworthiness check performed by Billpay GmbH, and Factor, if any, as service provider operating in cooperation with Billpay. In case if after the creditworthiness check of specific Order the Customer is allowed to use Purchase on account form of payment, the payment process will be initiated in cooperation with Billpay GmbH and Factor, if any, operating with Billpay , to whom we transmitted our Invoice claim. In such case the customer can make payments with debt-discharging effect only to Factor or customers from Germany and Switzerland to the Billpay GmbH. By payment on account via Billpay we are still to be responsible for general customer requests (e. g for goods, delivery time, dispatch), returns, complaints, withdrawal statements and withdrawal submissions or crediting.

7.6 PayLater
For installment transactions our Special Terms and Conditions for installment transactions apply additionally. If and insofar as the Special Terms and Conditions for installment transactions are in contraction with these General Terms and Conditions, the Special Terms and Conditions for installment transactions prevail. The specific conditions for installment transactions can be viewed here.

7.7 PayLater - Austria
For installment transactions our Special Terms and Conditions for installment transactions apply additionally. If and insofar as the Special Terms and Conditions for installment transactions are in contraction with these General Terms and Conditions, the Special Terms and Conditions for installment transactions prevail. The specific conditions for installment transactions can be viewed here.

7.8 Amazon Payments
When you see that a website or application accepts Amazon Payments as a payment method, you can click on the payment or checkout button provided. Log in to Amazon Payments (using your Amazon user name and password), and then select your payment method to complete the purchase.

8. LIABILITY
8.1 Claims for damages - regardless of their legal grounds - which may be directed against us or our auxiliary or vicarious agents are limited in amount to those damages which might reasonably have been foreseen by us upon conclusion of contract. However, unless the damages are the result of our breach of a substantial contractual obligation, the damage compensation shall be limited to a maximum of ten times the value of the order.

8.2 The aforementioned liability limitation shall not apply to damages resulting from intentional or grossly negligent misconduct or for damages to life, limb or health.

8.3 Jades24 does not participate in settlements of dispute at consumer conciliation offices.


9. DATA PROTECTION
9.1 As our customer you consent to having us collect, process and use your personal data for the performance of all obligations resulting from our transaction. Your address details and e-mail address may be used for notifications concerning your orders and - if you have consented insofar - for maintaining customer relations and for marketing purposes. Provided you have consented for use of your personal data for customer relations and marketing purposes, you may revoke your consent at any time by deleting the check in the appropriate box in your account information.

9.2 This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

9.3 Our web site www.jades24.com as well as our blog www.jadicted.com use social plugins (“plugins”) provided by the social networking site, facebook.com, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). The plugins are identified by a Facebook logo or the phrase “Facebook social plugin”. If you call up a page containing a plugin of this nature from our website, a direct link is established between your browser and Facebook's servers. The content of the plugins is transmitted directly to your browser by Facebook and included by it in the web page. When you access the plugins, Facebook is notified of the fact that you have called up the corresponding page on our website. If you are logged in to Facebook, your visit can be assigned to your Facebook account. If you interact with the plugins, for example by clicking “Share”, or entering a comment, the corresponding information is transmitted from your browser directly to Facebook and stored by it. The reason for and scope of the data acquisition and information about the way in which the data is processed and used by Facebook, as well as your rights in this respect and settings options for protecting your privacy can be found in Facebook's privacy policy. If you do not wish to have data collected about you by Facebook via our websites, you need to log out of Facebook before visiting the site.

9.4 Our service partner Billpay may use technical tools by third parties to detect and prevent data fraud. Data gathered by these tools will be stored coded in order to be readable by Billpay only. The data is used only if you select a payment method by our service partner Billpay. Otherwise the data will expire automatically after 30 minutes. Please see the terms and conditions and privacy policy by Billpay for more information about data transfer and use.

9.5 Concerning data protection please note our separate Data Protection Policy.


10. APPLICABLE LAW
German law (ousting CISG) will apply to all contracts entered into through our Website, unless there is mandatory local law of the country where you are located.

It is important to us to offer you competent and comprehensive advice. Do not hesitate to contact us if you have any questions about your order, a particular item or about our online shop.

+49 (0)211-862936 0

Monday - Friday 9:00 am - 6:00 pm


service@jades24.com

You can find more info to our customers service here

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Shipping costs
Method of payment Delivery method Shipping costs*
Amazon Payments DHL Express National 18,00 €
Amazon Payments DHL Standard national 0,00 €
Credit card DHL Express National 18,00 €
Credit card DHL Standard national 0,00 €
Direct debit (Billpay) DHL Standard national 0,00 €
Invoice (Billpay) DHL Standard national 0,00 €
paid by gift voucher DHL Express National 18,00 €
paid by gift voucher DHL Standard national 0,00 €
Partial Payment (pay in 3, 6 or 12 rates) DHL Standard national 0,00 €
PayPal DHL Express National 18,00 €
PayPal DHL Standard national 0,00 €
sofortüberweisung.de DHL Express National 18,00 €
sofortüberweisung.de DHL Standard national 0,00 €
Wire Transfer DHL Standard national 0,00 €
*incl. VAT
Shipping costs*: 0,00 €
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Sizeguide Women

Because sizing and cut will vary between brands, please use this
chart as a general guide. If you are between sizes or need assistance
selecting the proper size, please contact our customer support.

+49 211-862936 0 service@jades24.com

Clothing

  XXS XS S M L XL XXL
Germany (EUR)  32 34 36 38 40 42 44
Italy  38 40 42 44 46 48 48
France  34 36 38 40 42 44 46
U.K.  6 8 10 12 14 16 18
U.S.  0-2 4 6 8 10 12 14
DKNY sizes  0 2 4 6 8 10 12
Japan  5 7 9 11 13 15 17
Jeans sizes (in Inches)  23/24 25/26 26/27 28/29 30/31 32 33
Chest (in cm)  74-77 78-81 82-85 86-89 90-93 94-97 98-102
Waist (in cm)  58-61 62-64 65-68 69-72 73-77 78-81 82-85
Hips (in cm)  80-84 85-89 90-94 95-97 98-101 102-104 105-108
Chest Waist Hips

Shoes

EUR  35 35,5 36 36,5 37 37,5 38 38,5 39 39,5 40 40,5 41 41,5 42
UK  2 2,5 3 3,5 4 4,5 5 5,5 6 6,5 7 7,5 8 8,5 9
US  5 5,5 6 6,5 7 7,5 8 8,5 9 9,5 10 10,5 11 11,5 12

ADIDAS shoes

UK  3,5 4 4,5 5 5,5 6 6,5 7 7,5 8 8,5 9 9,5 10 10,5 11 11,5
EUR  36 36 2/3 37 1/3 38 38 2/3 39 1/3 40 40 2/3 41 1/3 42 42 2/3 43 1/3 44 44 2/3 45 1/3 46 46 2/3

Rings

Sizes (US)  4 5 6 7 8
Inner Diameter in mm  15 15,7 16,5 17,2 18
Sizes (EUR)  50 52 54 56 58
Inner Diameter in mm  15,9 16,6 17,2 17,8 18,5
Viennese Measurements  47 49,5 52 54,5 56,8
Inner Diameter in mm  15 15,8 16,5 17,5 18
French Measurements  7 9,5 12 14,5 16,8
Inner Diameter in mm  15 15,8 16,5 17,5 18

Belts

Sizes  70 75 80 85 90 95
Waist measurements in cm  66-74 71-79 76-84 81-89 86-94 91-99
International  S S M M L L
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or (international) are our logistics partners for the safe and quick delivery of your orders. You can view your selected shipping type and the delivery costs/times here!

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