General Terms & Conditions
For the business relationship between JADES24 GmbH (JADES24) and the ordering customer (the "Customer") of goods via the online sales platform at the Internet address www.jades24.com (JADES24 Online Shop), the following General Terms and Conditions (GTC) apply exclusively.
Goods within the meaning of these GTC are all products and services that can be purchased as part of an online order in the JADES24 online shop.
The following General Terms and Conditions do not apply to orders placed outside the JADES24 online shop in our stationary business premises. General terms and conditions of the customer are rejected.
2. Contractual partner, conclusion of contract
The purchase contract is concluded with JADES24 GmbH.
The presentation of goods in the JADES24 online shop does not constitute a binding offer to conclude a purchase contract.
You can first place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction tools provided and explained for this purpose in the order process. The contract is concluded by accepting the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive an automatic confirmation of receipt by e-mail, which documents your order again. This automatic acknowledgement of receipt merely confirms that your order has been received by JADES24 and does not constitute acceptance of your offer. The contract with JADES24 is only concluded when we confirm the dispatch of the goods by separate e-mail. If delivery of the goods ordered by you is not possible, for example because the corresponding goods are not in stock, JADES24 will refrain from a declaration of acceptance. A contract is not concluded in this case. We will inform you of this immediately and immediately refund any consideration already received.
3. Contract language, saving of the contract text
The languages available for concluding the contract are German and English.
We save the text of the contract and forward the order data and our T&Cs to you by e-mail. You may also view the text of the contract in our customer login area.
4. Statutory Right of Revocation
You have the right to revoke this contract within fourteen days, without stating any reasons.
The revocation period is fourteen days from the day on which you, or a third party designated by you, who is not the shipper, have/has taken possession of the merchandise. In case of a purchasing contract for several items of merchandise that you have ordered within the scope of a single order and which we have delivered separately to you, the revocation period is fourteen days from the day on which you, or a third party designated by you, who is not the shipper, have/has taken possession of the last item of merchandise.
In order to exercise your right of revocation, it is necessary for you to notify us (Jades24 GmbH, Großenbaumer Weg 11, 40472 Düsseldorf, Phone: +49-211/8629360, email: firstname.lastname@example.org) of your decision to revoke this contract by means of a clear statement (e.g. a letter sent by mail, fax or email). For this purpose, you can use the enclosed sample revocation form, which is not mandatory, however.
In order to comply with the cancellation period, it is sufficient that you send off notification that you are exercising your right to revocation prior to expiry of the revocation period.
Consequences of Revocation
If you cancel this contract, we are to repay you for all payments we have received, including the delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the most economical standard delivery), promptly and no later than fourteen days from the day on which we have received the notice of your cancelling this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless anything different has been arranged with you; under no circumstances will any fees be charged to you for this repayment. We are allowed to withhold repayment until we have received the merchandise or until you have provided proof that you have sent the merchandise back, whichever is the earlier date.
You are to send back or hand over the merchandise promptly and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of 14 days has expired.
We bear the cost of returning the goods.
If the goods, by their nature, cannot normally be returned by post and were delivered to the consumer’s home at the time of the conclusion of the contract, we will collect the goods at our own expense.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Sample revocation form
(complete and return this form only if you wish to withdraw from the contract)
Großenbaumer Weg 11
I/We (*) hereby give notice that I/We (*) am/are revoking my/our (*) contract of sale of the following goods (*):
Ordered on (*): ___________________________________________
Received on (*): ___________________________________________
Name of consumer(s): ___________________________________________
Address of consumer(s): ___________________________________________
Signature of consumer(s) [In case revocation is not submitted via email]
(*) Delete as appropriate.
5. Voluntary right of return
In addition to the statutory right of revocation, JADES24 grants you a voluntary right of return in accordance with the following provisions. This right of return gives you the opportunity to withdraw from the contract within 30 days. The period begins on the day after receipt of the goods.
To make use of the voluntary right of return, return the goods to JADES24 within the aforementioned period.
The return must be sent to the address of JADES24, which is stated in the return documents that were enclosed with the delivery.
We reserve the right to refuse to take back goods, if you do not comply with the above requirements.
We grant you the voluntary right of return only under the condition that the goods are in perfect/original condition when they are returned.
We therefore reserve the right, at our sole discretion, to refuse to take back goods,
- if you do not return the goods to us including all components (e.g. product packaging, such as belts, bags, protective bags for shoes, high-quality shoe boxes, etc.)
- if this is not in its original condition (e.g. if price tag or JADES24 property label has been removed from the goods)
- if the goods are worn, washed or damaged.
If we nevertheless take back the returned goods, we are entitled to demand compensation from you in an appropriate amount and to offset it against any purchase price payment already made.
The voluntary right of return is excluded for sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
JADES24 will review your shopping behaviour at regular intervals. If a return threshold of 90% is exceeded in relation to the online purchases made by you in the previous 12 months, we reserve the right to temporarily or permanently block your customer account.
6. Delivery conditions
Delivery costs are added to the product prices as displayed. Delivery charges are explained within individual product offers.
We only dispatch goods en route; pick up by the customer is not possible.
We deliver to packing stations.
The following payment methods are basically available in our online shop.
If you select advance payment we provide you with our bank details in a separate e-mail and deliver the goods on receipt of funds. We reserve your order exclusively for up to 3 working days and only cancel it if we are unable to post any receipt of funds during this time.
With the submission of the order, you are sending us your credit card details at the same time.After your identification as the legal cardholder, directly after the order, we will ask your credit card company to initiate the payment transaction. The payment transaction is automatically carried out by the credit card company and charged to your card.
During the ordering process you will be forwarded to PayPal's online website. To pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment instructions to us. After submitting your order in the shop we instruct PayPal to initiate the payment transaction.
Directly afterwards, the payment transaction is carried out automatically by PayPal. You will receive additional information during the ordering process.
Klarna Payment Methods
In cooperation with Klarna Bank AB (publ)
, Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna:
: The payment period is 30 days
from dispatch of the goods. The full billing conditions can be found here
: With Klarna's financing service, you can pay for your purchase in flexible monthly rates of at least 1/24 of the total amount (but at least 6.95 EUR) or in fixed monthly rates (6, 12 & 24 months) and under the conditions otherwise stated in the cash register. The instalment payment is due at the end of the month after Klarna sends a monthly invoice. The conditions for instalment purchase can be found here
: Your account will be debited directly after the order has been placed.
: The debit takes place after dispatch of the goods. The time will be communicated to you by e-mail.
. General information about Klarna can be found here
More information about Klarna can be found here
. The Klarna app can be found here
During the ordering process you will be forwarded to the online Amazon website before completing the ordering process in our online shop. In order to process the ordering process via Amazon and pay the invoice amount, you must be registered there or register first and identify yourself with your access data. There, you may confirm the delivery address and payment method stored with Amazon and confirm the use of your data by Amazon and the payment instructions to us. After this, you will be returned to our online shop, where you may complete the ordering process.
Directly after the order, we request Amazon to initiate the payment transaction. The payment transaction is carried out automatically by Amazon. You will receive additional information during the ordering process.
With each order, we reserve the right not to offer certain payment methods and to refer to other payment methods.
8. Retention of title
The goods shall remain our property until full payment is made.
9. Damage during delivery
If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.
10. Warranty and guarantees
We are under a legal duty to supply products that are in conformity with this contract.
For consumers, statutory warranty rights governed by the law of the country where the consumer has his habitual residence apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product and on specific information pages in the shop, if applicable.
Customer service: Our customer service is available for queries, complaints and claims on working days (except public holidays) from 8 a.m. to 5 p.m. (CET) via phone at +49 211 8629360 as well as via email at email@example.com.
We shall in any case be liable without limitation for claims due to damages that have been caused by us, our legal representatives or legal agents
- for injury to life, limb or health
- for deliberate or grossly negligent breach of duty
- for guarantee commitments, where agreed
- towards consumer.
Except these cases, our civil law liability is limited to the foreseeable and direct damages at the time of contract conclusion.
12. Data protection
13. Online dispute resolution
The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/.
In order to settle disputes arising from a contractual relationship with a consumer or from whether such a contractual relationship exists at all, we will participate in dispute settlement proceedings before a consumer dispute resolution body. Consumers can contact their national European Consumer Centre in this regard. The respective contact details of the individual ECCs can be found at https://www.evz.de/en/alternative-dispute-resolution/adr-in-europe/.
14. Final provisions
Providers and contractual partners:
Großenbaumer Weg 11
Tel. 0211-862936 0
Our customer service is available for queries, complaints and claims on working days (except public holidays) from 8 a.m. to 5 p.m. (CET) via phone at +49 211 8629360 as well as via email at firstname.lastname@example.org.
Reinhard Haase, Evelyn Hammerström
Registered at: Amtsgericht Düsseldorf, HRB 56859
VAT ID number: DE 255350756
Last updated: 13 May 2022