Service area

Returns

You can return any item for any reason within 14 days of receiving them free of charge using the returns sticker included in the delivery parcel. That also applies to sale items.
Exchanges are only accepted on items that have not been worn or washed, and that are in good order with their tags intact.
If you wish to return an item to us, please register the return shipment in your customer account. To do so, go in your profile to "My Orders" and register your return shipment. Place the included returns sticker over your own address, and take the package to your nearest Deutsche Post branch.
Return shipments will only be carried out by the original shipping provider (DHL or UPS).
You can choose to exchange the item or to receive a refund for the paid amount.

Exchanges

Please note that we can only do size exchanges, i.e. exchange an item for the same product in a different size. We are unable to provide a credit note to be redeemed in another order. Please call our customer service team on +49 (0)211 8629360 or send us an email to service@jades24.com to reserve the item in the required size.
The item will be dispatched to you as soon as we receive your returned item.

Faulty Items

Any faulty item delivered to you, or any item turning out to be defective within the warranty period can be returned to us free of charge using the return sticker provided. Please notify us of the article's type of fault in writing. We will examine the product and then contact you to discuss further steps.

Refunds

You will receive a receipt confirmation from us via email as soon as your item has been received and is being processed. We will create and send you a credit note and personalised credit note number via email for every return received in good order and with all tags intact. A refund can take 6-10 days to be credited to your account depending on the bank.
Please note that refunds made to credit cards with deferred debits may appear on your next credit card statement.
The refund is made in the currency of the original purchase. Potential losses due to currency fluctuations will not be refunded.
Any refunds on purchases made with vouchers will be refunded as a new voucher.

More information about your rights regarding the exchange of goods can be found in our GTCs.
Please contact our customer service team via email at service@jades24.com or call us on +49 (0)211 8629360 Monday to Friday, 9:00 am to 6:00 pm CET (except public holidays) if you have any questions or would like more information.

It is important to us to offer you competent and comprehensive advice. Do not hesitate to contact us if you have any questions about your order, a particular item or about our online shop.

+49 (0)211-862936 0

Monday - Friday 9:00 am - 6:00 pm


service@jades24.com

You can find more info to our customers service here

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or (international) are our logistics partners for the safe and quick delivery of your orders. You can view your selected shipping type and the delivery costs/times here!

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Shipping costs
Method of payment Delivery method Shipping costs*
Amazon Payments DHL Express National 18,00 €
Amazon Payments DHL Standard national 0,00 €
Credit card DHL Express National 18,00 €
Credit card DHL Standard national 0,00 €
Direct debit (Billpay) DHL Standard national 0,00 €
Invoice (Billpay) DHL Standard national 0,00 €
paid by gift voucher DHL Express National 18,00 €
paid by gift voucher DHL Standard national 0,00 €
Partial Payment (pay in 3, 6 or 12 rates) DHL Standard national 0,00 €
PayPal DHL Express National 18,00 €
PayPal DHL Standard national 0,00 €
Sofort. DHL Express National 18,00 €
Sofort. DHL Standard national 0,00 €
Wire Transfer DHL Standard national 0,00 €
*incl. VAT
Shipping costs*: 9,00 €
*incl. VAT
Shipping costs*: 9,00 €
*incl. VAT
Shipping costs*: 9,00 €
*incl. VAT
Shipping costs*: 9,00 €
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Shipping costs*: 9,00 €
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Shipping costs*: 9,00 €
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Shipping costs*: 9,00 €
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Shipping costs*: 9,00 €
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Shipping costs*: 9,00 €
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Shipping costs*: 9,00 €
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Shipping costs*: 9,00 €
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Shipping costs*: 9,00 €
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Shipping costs*: 9,00 €
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Shipping costs*: 9,00 €
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Shipping costs*: 9,00 €
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Shipping costs*: 9,00 €
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Shipping costs*: 9,00 €
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Shipping costs*: 9,00 €
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Shipping costs*: 36,00 zł
*incl. VAT
Shipping costs*: 9,00 €
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Shipping costs*: 9,00 €
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Shipping costs*: 9,00 €
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Shipping costs*: 9,00 €
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Shipping costs*: 9,00 €
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Shipping costs*: 9,00 €
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Shipping costs*: 9,00 €
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Shipping costs*: 9,00 €
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Sizeguide Women

Because sizing and cut will vary between brands, please use this
chart as a general guide. If you are between sizes or need assistance
selecting the proper size, please contact our customer support.

+49 211-862936 0 service@jades24.com

Clothing

  XXS XS S M L XL XXL
Germany (EUR)  32 34 36 38 40 42 44
Italy  38 40 42 44 46 48 48
France  34 36 38 40 42 44 46
U.K.  6 8 10 12 14 16 18
U.S.  0-2 4 6 8 10 12 14
DKNY sizes  0 2 4 6 8 10 12
Japan  5 7 9 11 13 15 17
Jeans sizes (in Inches)  23/24 25/26 26/27 28/29 30/31 32 33
Chest (in cm)  74-77 78-81 82-85 86-89 90-93 94-97 98-102
Waist (in cm)  58-61 62-64 65-68 69-72 73-77 78-81 82-85
Hips (in cm)  80-84 85-89 90-94 95-97 98-101 102-104 105-108
Chest Waist Hips

Shoes

EUR  35 35,5 36 36,5 37 37,5 38 38,5 39 39,5 40 40,5 41 41,5 42
UK  2 2,5 3 3,5 4 4,5 5 5,5 6 6,5 7 7,5 8 8,5 9
US  5 5,5 6 6,5 7 7,5 8 8,5 9 9,5 10 10,5 11 11,5 12

ADIDAS shoes

UK  3,5 4 4,5 5 5,5 6 6,5 7 7,5 8 8,5 9 9,5 10 10,5 11 11,5
EUR  36 36 2/3 37 1/3 38 38 2/3 39 1/3 40 40 2/3 41 1/3 42 42 2/3 43 1/3 44 44 2/3 45 1/3 46 46 2/3

Rings

Sizes (US)  4 5 6 7 8
Inner Diameter in mm  15 15,7 16,5 17,2 18
Sizes (EUR)  50 52 54 56 58
Inner Diameter in mm  15,9 16,6 17,2 17,8 18,5
Viennese Measurements  47 49,5 52 54,5 56,8
Inner Diameter in mm  15 15,8 16,5 17,5 18
French Measurements  7 9,5 12 14,5 16,8
Inner Diameter in mm  15 15,8 16,5 17,5 18

Belts

Sizes  70 75 80 85 90 95
Waist measurements in cm  66-74 71-79 76-84 81-89 86-94 91-99
International  S S M M L L
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or (international) are our logistics partners for the safe and quick delivery of your orders. You can view your selected shipping type and the delivery costs/times here!

You would like to return your item after all? Everything you need to know about free returns or exchanges within 14 days of delivery can be found right here!

... Jades loves you!

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